We want you to be completely satisfied with your Summer Soul Boutique purchase. If for any reason you're not, we offer a generous refund policy that allows you to return eligible items within 14 days of purchase for store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please note that bikinis and swimsuits are non-returnable, as we prioritize the health and safety of our customers. We believe in providing you with the perfect fit and ensuring that each piece of swimwear is hygienic and fresh for your enjoyment.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Once we've received and inspected your return, we will promptly notify you about the status of your refund. If approved, you will receive the purchase price as store credit, providing you with flexibility for your future Summer Soul treasures.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.